Reservation Terms and Conditions

INTRODUCTION AND GENERAL PROVISIONS

Your reservation and the accommodation agreement made with The-Hocking-Hills.com owned by The Hocking Hills LLC and The Hocking Hills™ (whether made by you directly with The-Hocking-Hills.com or via a third) will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.

When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.

If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and The-Hocking-Hills.com has no liability for any acts or omissions of such party including their observance of your data protection rights.

When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the The Hocking Hocking Hills LLC website (which shall mean The-Hocking-Hills.com or any related The Hocking Hills LLC web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with The-Hocking-Hills.com.

The Hocking Hills LLC does not own or manage any of the accomodations which are current vendors of The-Hocking-Hills.com.
The-Hocking-Hills.com provides an online reservations facility on The Hocking Hills LLC website as an independent service provider and acts solely as an intermediary between you and The Hocking Hills LLC vendors. Accordingly, your reservation and the accommodation agreement is made directly with the vendor/accomodation of your choice and your use of the Reservations Facility will not result in any contractual relationship between you and The Hocking Hills LLC.

All information regarding Lodging , facilities, products and services offered at The-Hocking-Hills.com website or otherwise available over the phone. The-Hocking-Hills.com does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information may be inaccurate as a result of renovation or repair at a vendors location. The-Hocking-Hills.com may also contain typographical errors or omissions.

The Hocking Hills LLC is not responsible for the resolving issues between vendors and their customers and as The-Hocking-Hills.com does not control or verify the information that vendors submit to or through the Reservations Facility, The Hocking Hills LLC shall not be liable to you for:

(i) the accuracy or completeness of any vendor information provided to or through the Reservations Facility including, without limitation, the availability or price of Lodging, facilities, products or services, or for any other errors or omissions of The Hocking Hills LLC; or

(ii) any failure or delay beyond its control in the transmission of any data submitted to or through the Reservations Facility including, but not limited to, the details of your reservation or changes to or cancellation of your reservation, in each case to the fullest extent permitted under applicable laws.

RESERVATIONS PROCEDURE AND POLICIES

1. Online reservations

The Hocking Hills LLC website and telephone facility enables you to check the accommodation offerings and availability of local rentals and related products and services, as indicated to The Hocking Hills LLC by each vendor, and then submit an online or telephone reservation request via The-Hocking-Hills.com to the vendor/accommodation of your choice. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued.

2. Accommodation Prices

The prices indicated on the The Hocking Hills LLC website and telephone facility for Lodging, products and services are subject to availability. Breakfast is only included if indicated in the rate policy by the vendor. Taxes and service charges are included in your checkout page. Any prices quoted by vendor or The-Hocking-Hills.com are estimates and not guarantees. The final price is available on the checkout page for each accommodation. IF the system has an error, The-Hocking-Hills.com and its vendors reserve the right to cancel any reservation without notice. Should a customer feel they have an error and are overcharged The Hocking Hills LLC and its vendors will check the status and issue appropriate refunds to correct errors.

3. Payment

It will be necessary for you to provide credit card details to secure a Lodging, product or service reservation. The credit card may then be used by The-Hocking-Hills.com for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.

4. Cancellations and Amendments
Absolutely NO REFUNDS FOR CANCELLATION, guest will be credited to their account in exchange for a Raincheck. Terms do apply. In the event that guest need to cancel their stay they can book at a later date. If the guest books at a lower price and their raincheck falls during a peak time they will need to pay the difference. In the event that a guest books at a higher rate, the remaining credit will be applied to another stay. There are no exceptions to this policy, not weather, not family emergencies, not illness. IF a vendor wishes to offer a refund, they may personally issue the guest a refund. However, the details of said refund are between the vendor and guest and not The Hocking Hills LLC and its entities. Vendors have no obligation to accept a transfer of credit from one property/ownership to another cancellation. Thus, if a guest books with a vendor the Raincheck obligation is between the guest and the original vendor and not a third party.
NO REFUND FOR EARLY DEPARTURE FOR ANY REASON. NO REFUND FOR INCLEMENT WEATHER OR POWER OUTAGES, FOR ANY REASON. In the event of a Government shutdown due to a pandemic we will issue a Raincheck which is a credit for a future stay, there will be some blackout dates in the summer and holidays, you will always be able to book a stay the day before arrival at anytime during the year.

You should make any cancellations or amendments to your reservation by calling or emailing the vendor for which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective vendor’s policy as advised at the time of booking. In the event that the vendor does not have a policy in place, the standards and terms in the Reservation Terms and Conditions will take precedence. Furthermore, in the event that two or more policies exist both policies are considered valid and the guest agrees to have read and agree to both policies.

5. Rate/Reservation Validity

Reservation confirmations are provided to you solely for your convenience. The Hocking Hills LLC and The Hocking Hills LLC’s vendors retain official records of reservation transactions, including details of dates of stay and Lodging, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, The Hocking Hills LLC’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.

6. Rate Requirements

As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. The Hocking Hills LLC vendors are not obligated to honor this rate if you do not qualify or do not have proof of qualification.

7. Pre-paid Reservations

Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. Once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.

8. Guarantee Rules

For reservations guaranteed with a credit card at the time of making your reservation, Lodging are held until the vendor check-out time on the day following the day of arrival. The vendor may authorize the Lodging, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Lodging, products or services booked with an invalid credit card are subject to immediate cancellation.

9. Overbooking

In the event that a guest cannot be accommodated due to vendor overbooking or an unforeseen circumstance, the vendor shall attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the vendor is unable to accommodate such guests. If nothing is available for the date originally selected comparable raincheck or credit will be applied to future bookings. Vendor retains the right to determine if the accommodation is reasonable. Example, if a customer needs to reschedule a non-peak and non-weekend accommodation for a peak—weekend booking, the vendor may deem the accommodation unreasonable and apply the original booking as credit, requiring the customer to pay the difference or find a different date.

10. Pets

If you plan to travel with your pet, we recommend that you confirm directly with vendor that they do accept pets. The Hocking Hills LLC accepts no responsibility for the pet policy at any individual vendor accommodation. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.

11. External services

The Hocking Hills LLC website and telephone facility or the vendor at which you stay may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions, zip-lining (“external services”). The following provisions apply to all external services:

(i) All information on the The Hocking Hills LLC website or otherwise communicated by The Hocking Hills LLC regarding external services has been provided to The Hocking Hills LLC and your vendor by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by The Hocking Hills LLC or your vendor and is for general guidance only. Neither The Hocking Hills LLC or your vendor makes any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.

(ii) The Hocking Hills LLC or your vendor act solely as intermediaries introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and neither The Hocking Hills LLC or your vendor has any other involvement in or control over the provision of external services. Consequently, The Hocking Hills LLC or your vendor will have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.

It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.

12. Guest’s obligations

You agree to the terms and conditions of purchase imposed by The Hocking Hills LLC and each vendor. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.

You understand that any violation of an The Hocking Hills LLC’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and vendor debiting your account for any costs it incurs as a result of such violation.

13. Cabin discrepancies

The Hocking Hills LLC does not manage the properties listed on this site. The Hocking Hills LLC is purely a listing and informational service. Thus, cabins or other accommodations may have a discrepancy in the listing. The Hocking Hills LLC is not responsible for malfunction, power loss, damages, driveways, weather, or any conditions affecting a customers stay in Hocking Hills or other accommodations listed on The-Hocking-Hills.com. It is the customers duty to do their due diligence and seek information regarding their accommodations prior to booking the vendor’s products. This includes, but is not limited to, kitchen items, lighting, towels/linens, bathroom items, etc… If the customer feels that it is important to their stay with a vendor they MUST ask prior to booking to confirm their booking will meet their needs. In the event that a customer does not ask for accommodation or validate details of their stay any disputes will be deemed invalid due to lack of consumer due diligence.

14. General Provisions

It is recommended that people staying in any accommodation on The-Hocking-Hills.com drive vehicles with 4WD. Furthermore, it is a rural area, as such, mud can be found on driveways, walkways, hiking trails, and anywhere in between. Please wear proper attire. The Hocking Hills LLC is not responsible for any actions of any persons who fail to prepare for their stay in Hocking Hills or surrounding territories listed on this site. Damages to animals, vehicles, or persons is the responsibility of the customer to fulfill any legal or medical obligations and not The Hocking Hills LLC.

15. Disputes

I agree that any disputes between myself as a customer and a vendor listed on the-hocking-hills.com and with The Hocking Hills LLC and its entities will be settled with the vendor. I will not contact PayPal or other payment services used by The Hocking Hills LLC. In the event that I do, I agree to the following terms:

I. Payment gateways used by The Hocking Hills LLC will not refund the dispute because I have agreed to handle disputes with the vendor that I have chose to use.

II. I will not file a complaint for lack of due diligence or seek payment from a vendor or The Hocking Hills LLC. I understand that listings may change at any time for any reason without notice. Thus, if it is important to my order, purchase, or stay, I will contact the vendor to insure my order is correct.

III. Additionally, if I do not follow the above terms. I agree to pay for any legal fees associated with disputing the transaction. Additionally, I agree to pay The Hocking Hills LLC $100/hr for their time in handling the dispute and/or time collecting evidence, time in court, including travel time when applicable.